I get questions all the time that are some variation on this: which hotel is better, this one or that one?
“Better” depends on a lot of factors and what might make one hotel better for some might not be the things that will make it better for others.
Recently I had opportunity to stay back to back at two casino hotels in Vegas that often compete with one another even though they are owned by the same corporate entity: The Mirage and Treasure Island. So I thought it would be fun to do a head-to-head comparison of the two properties from start to finish.
Parking and Access
The Mirage parking garage is a little harder to access from the street since it’s in the middle of the property toward the back, so you have to dodge a lot of cab and customer traffic. Treasure Island is closer to Spring Mountain and therefore easier to get in and out of.
The walkway from The Mirage parking structure to the hotel is outside, which can be less than fun when it’s 28 degrees and the wind is howling about 50 miles per hour as it was when I visited. However, once you get inside the building it’s a quick escalator ride down to the main floor and the lobby is just steps away.
Treasure Island’s walkway is enclosed but it is much longer and requires a trek through the shopping area and the casino to get to the lobby, a big pain when you are loaded down with bags.
In this category I have to tip it to The Mirage.
Checking In
Some “genius” at The Mirage decided to do away with the single check-in queue, instead offering up multiple lines to the agents behind the desk. To be blunt, I hate this, because I have the worst line-choosing luck in the world. When I arrived there were four agents assisting guests and one person at each station – no additional lines. I stood behind the person that I thought was closest to being done, but five minutes later nobody had moved. Another guest came along and took up a position next to me and sure enough, that guest got to his agent before I did.
Treasure Island still has the single-line queue, where you all get in one line and then are flagged to the next available agent. Even though the line was long when I arrived, I still got through it faster than I did at The Mirage with fewer people.
Clear winner: Treasure Island
Getting to Your Room
Many modern casinos have done away with the schlep through the casino to get to your room, but neither The Mirage or Treasure Island are among them. Both require serious navigation skills to get to the elevators but The Mirage requires you to walk directly through the center of the casino while Treasure Island allows you to skirt the edges of it.
Winner: Treasure Island
Rooms
The décor of both was pretty forgettable earth tones, but the furnishings at Treasure Island seemed to be a little newer and therefore nicer.
The Mirage has more stuff in the rooms – mini-bars being the most convenient that Treasure Island didn’t have. My room at Treasure Island also didn’t have a hair dryer, but that may have just been an oversight since it is on the standard amenity list. I don’t have hair anyway, so I don’t know why I’m whining.
But the rooms at Treasure Island in general were more comfortable and more satisfying – the beds are cushier, the bathrooms are bigger (in the standard rooms), the chair are plusher.
So for this one I’m going to have to give it to Treasure Island.
Casino
I wound up losing at both casinos during my stay but I actually won before I lost at Treasure Island whereas at The Mirage I pretty much just lost consistently. Now, you can look at that in one of two ways. You can say that I lost more at Treasure Island in the long run because not only did I lose what I brought but I lost a big chunk of what I won, but since gambling is entertainment I prefer to at least win something to keep me entertained. Solid losing is boring and demoralizing.
I also like the layout of Treasure Island a bit better – it has better spacing between the machines and more areas that are sheltered from the glare of the restaurants and nightclubs so you can gamble in relative peace.
Both of these things are very subjective, but I’m the one running this cage match so I’m giving the nod in this category to Treasure Island.
Service and Amenities
Customer service was very good at both hotels – I’d call that a draw.
But as far as things to do without leaving the hotel, the clear winner here is The Mirage. The restaurants are better (and there are more of them), there are multiple shows, the pool area and spa are significantly nicer, and the bars, nightclubs, and lounges are of a higher caliber throughout.
Winner: The Mirage.
Cost
I didn’t actually pay for my rooms at either hotel, taking advantage of player’s club offers to make my arrangements, but I checked the rates for when I was staying at both hotels and Treasure Island was a few bucks cheaper (but only a few).
The big difference was in the offers that I got from the player’s club. At The Mirage I was offered two nights between Sunday and Thursday plus $75 in “free play” in the casino and a $40 room charge credit. At Treasure Island I was offered three nights any day of the week, $150 in “free play” (which wound up getting upgraded to $250 at the desk), and 2 free buffets among other goodies.
So paying or not, Treasure Island was the winner in this category as well.
The Decision
Cost, rooms, the casino, and ease of access are usually the most important things to me when choosing a hotel so I’m declaring Treasure Island the winner of the Casino Cage Match.
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